CROWN OF GLORY
CUSTOM HATS
CROWN OF GLORY
CUSTOM HATS
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    • About Us
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    • Shop Collections
    • Let Us Crown You Customs
  • CONTACT US

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SHIPPING POLICY

Thank you for shopping with Crown of Glory Custom Hats!

Each hat is custom-made and hand-stitched with care.


Processing & Production Time

All hats are custom-designed and handcrafted, which requires production time before shipping.

  • Production time may vary depending on order volume and design complexity.
  • Customers will receive confirmation once their order has been completed and shipped.


Shipping Cost

Flat Rate Shipping: $9.95

Shipping costs are calculated at checkout and apply to all domestic orders unless otherwise stated.


Shipping Timeline

Once your order has been shipped, standard delivery time is:

5–7 business days


Please note:

  • Delivery times are estimates and may vary due to shipping carrier delays, weather conditions, holidays, or unforeseen circumstances.
  • Crown of Glory Custom Hats is not responsible for delays once the package is in the hands of the shipping carrier.

RETURN & REFUND POLICY

Because our hats are custom-made to order, we have specific guidelines regarding returns & refunds.


Defective or Incorrect Orders

We gladly accept returns or offer replacements if:

  • The hat arrives damaged or defective
  • The hat received is different from what was approved or ordered (e.g., wrong design, color, or size)


To be eligible:

  • You must contact us within 3 days of delivery
  • Provide clear photos of the issue and your order number


Once approved, we will offer a replacement or refund at no additional cost, including shipping.


No Returns Accepted For:

  • Incorrect sizing chosen by the customer
  • Design errors that were approved before production
  • Normal wear and tear
  • Color variations due to screen or monitor differences


Order Cancellations

  • Orders may be canceled within 24 hours of purchase, provided production has not started
  • Once production begins, cancellations are not possible


Shipping Costs

  • Original shipping costs are non-refundable
  • We cover return shipping only if the issue is due to our error or a defect


How to Start a Return Request

Please contact us at CrownOfGloryCustomHats@gmail.com with:

  • Order number
  • Description of the issue
  • Photos (if applicable)

  • Privacy Policy
  • Terms and Conditions

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